Refund policy

Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

Thanks for shopping with marksandspencerq. If something arrives damaged, defective, incorrect, or materially different from the product page, let us know within 30 days of confirmed delivery and we’ll take care of it.

We cover

  • Items damaged in transit.
  • Defective items, or items that can’t be used as described.
  • Items different from what you ordered.
  • Items materially different from the product-page description.

We can’t cover

  • Change-of-mind, buyer’s-remorse, or personal-preference returns.
  • Wrong product, flavor, size, or quantity chosen at checkout.
  • Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
  • Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start

Email support@marksandspencerq.shop within 30 days of delivery. Include your order number, the checkout email, a short description of the issue, and clear photos or video of the product and packaging. Please wait for return instructions before shipping anything back.

Return shipping & fees

For approved claims, we cover the return trip. When a physical return is required, we provide a prepaid return label or reimburse your approved return-shipping cost. No restocking fee on approved eligible claims.

Approved returns go to:

marksandspencerq
4000 Twain Ave Apt 367
San Diego, California 92120
United States

Inspection and resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@marksandspencerq.shop
Phone: +1 803-683-2430