Frequently Asked Questions

Last updated: September 25, 2026

Where do you ship?

We currently ship to eligible addresses within the United States. Availability is confirmed at checkout.

How much is shipping?

Standard shipping is free for eligible U.S. orders. Any optional paid service is shown before payment.

When will my order arrive?

Handling: 0–1 business day. Transit: 0–1 business day. Normal total: 0–2 business days.

Can I return for change of mind?

No. Change-of-mind returns are not accepted. Requests submitted within 30 days after delivery are reviewed when an item is damaged, defective, incorrect, or materially not as described. Applicable non-waivable consumer rights remain unaffected.

Damaged item?

Email us promptly with your order number and clear photos or video of the item and packaging. Keep the item and packaging until the review is complete.

Payment methods?

The payment methods supported for your order are shown at checkout. Payment must be successfully authorized before fulfillment.

Are you the manufacturer?

marksandspencerq operates marksandspencerq.shop as an independent online retailer. Unless a product page expressly states otherwise, marksandspencerq is not the manufacturer or brand owner of the products offered.

Contact

Email: support@marksandspencerq.shop
Phone: +1 803-683-2430
Address: 4000 Twain Ave Apt 367, San Diego, California 92120, United States